Shipping policy
Thank you for shopping with us.
All orders are shipped from the Republic of Korea. We strive to process and deliver every order as quickly and safely as possible.
By placing an order on our website, you agree to this Shipping Policy.
Shipping Destinations
We currently ship to the following countries:
- Canada
- Malaysia
- Singapore
- United States
Shipping destinations may be updated without prior notice.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays in the Republic of Korea.
During product launches, promotional events, or peak seasons, processing times may be extended.
Shipping Method
All international orders are shipped from South Korea through our designated international shipping partner.
The shipping carrier may vary depending on the destination country and local delivery conditions.
Estimated Delivery Time
Estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| Canada | 7–14 business days |
| Malaysia | 4–8 business days |
| Singapore | 3–7 business days |
| United States | 5–10 business days |
Delivery times are estimates only and may vary depending on customs clearance, weather conditions, or carrier operations.
Shipping Fees
Shipping charges are calculated automatically at checkout based on the destination and order weight.
We offer free standard shipping on orders of USD 80 or more (after discounts and before taxes, if applicable).
Free shipping promotions may be changed or discontinued without prior notice.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become available.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Shipping Delays
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs clearance
- Carrier delays
- Severe weather
- Natural disasters
- Public holidays
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
We are not responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Missing Packages
If your order has not arrived within the estimated delivery period, please contact our Customer Support team.
We will work with the shipping carrier to investigate the shipment and assist you whenever possible.
Contact Us
For any shipping-related inquiries, please contact us.
Customer Support
Email: [support@mshn.kr]
Response Time: 1–2 business days