Refund policy

 

This Return & Refund Policy applies to all products purchased from our brands.

By placing an order, you agree to the terms below.

Customer Support

All return and refund requests must be submitted via email.

- Email: [support@mshn.kr]
- Include: brand name (DOTTZ*) and order number
- Response time: 1–2 business days

Return Eligibility

Returns are accepted only if all conditions below are met:

- Request submitted within 7 days of delivery
- Item is unopened, unused, and in original packaging
- All original components are included
- Proof of purchase is provided

Non-Returnable Items

The following items are not eligible for return due to hygiene and safety reasons:

- Opened or used cosmetic products
- Products with broken or removed seals
- Sale, clearance, or promotional items (if stated at purchase)
- Free gifts or promotional items

Damaged or Incorrect Items

If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery.

Required information:

- Order number
- Photo or video evidence
- Description of the issue

Return Process

To initiate a return:

1. Contact customer support via email [support@mshn.kr]
2. Provide order details and reason for return
3. Receive return authorization and instructions
4. Ship the item to the provided address

Returns sent without prior authorization may be rejected.

Return Shipping Cost

- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable

Refunds

Refunds will be processed after inspection of returned items.

- Refund method: original payment method
- Processing time: 5–10 business days after approval
- Shipping fees and customs duties are non-refundable

Refunds may be denied if the item does not meet return conditions.

International Orders

For international orders (Canada, Malaysia, Singapore, United States):

- Customs duties and import taxes are the customer’s responsibility
- These charges are non-refundable
- Delivery times may vary due to customs clearance

Refund Exceptions

We reserve the right to deny refunds in the following cases:

- Product shows signs of use
- Returned item does not match the original order
- Request is made after the allowed return period
- Return was not authorized in advance