FAQ

 

How can I check my order status?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use the tracking link to monitor your delivery at any time.

Can I cancel or change my order?

Orders are processed quickly to ensure prompt shipping. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Which countries do you currently ship to?

We currently ship to the United States, Canada, Singapore, and Malaysia. We plan to expand shipping to additional countries in the future.

How long does shipping take?

Delivery times vary depending on the destination country and customs clearance. Estimated delivery times are available in our Shipping Policy and at checkout.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other local fees based on your country's regulations. These charges are the customer's responsibility and are non-refundable.

What payment methods do you accept?

We accept major credit and debit cards. Available payment methods may vary depending on your region and may be updated from time to time.

What is your return policy?

We accept returns within 7 days of delivery for eligible items that are unopened, unused, and returned in their original packaging with proof of purchase.

How do I request a return?

Please contact our customer support team by email with your order number and the reason for your return request. If your request is approved, we'll provide detailed return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect product was sent.

Can I return opened products?

No. For hygiene and safety reasons, opened or used cosmetic products cannot be returned or refunded.

How long does it take to receive a refund?

Once your returned item has been inspected and approved, your refund will be issued to the original payment method within 5–10 business days. The exact timing may vary depending on your bank, card issuer, or payment provider.

What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number, photos or videos of the item, and a brief description of the issue. We'll review your case and provide an appropriate solution as quickly as possible.

How can I contact customer support?

For questions about your order, shipping, returns, refunds, or products, please contact us by email.

Phone number: +82 10-8110-9497

Email: [support@mshn.kr]

Our customer support team typically responds within 1–2 business days.